A website can look great and still be hard to use. We test how real people navigate, understand and complete tasks on your website, app or digital product, then tell you exactly what to fix.
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We focus on whether people can actually use it, not just how it looks.UX testing evaluates how people interact with a website, app, software platform or other digital product. It shows whether users can finish important tasks, find their way around and understand what they see.
Instead of relying on internal opinions, we look at the experience from the user’s side.
Want conversion-focused findings too? Our CRO audit services pair well with usability testing.
Your team knows the product inside out. Your customers do not, and what feels obvious to you may confuse a first-time visitor.
An unclear label, a hidden button or a confusing form field is easy to overlook when you already know how it works.
What people say and what they do can differ. We observe where they hesitate and what they overlook.
People should find information and move between sections without confusion or wasted effort.
Checkout, sign-up or a core feature: we find the unnecessary steps and unclear instructions that cause abandonment.
Clear navigation and predictable features mean less frustration and a more consistent experience.
Testing wireframes and prototypes catches problems early, before more time and budget are spent building.
We choose the method that fits your product, audience and business requirements.
How easily visitors navigate your site and complete important tasks, even when all the information exists.
Example: can a first-time visitor find a service, understand its benefits and contact you?
Apps must work naturally on small screens. Tiny buttons, odd gestures and messy onboarding frustrate users.
Example: a shopping app needs simple discovery and checkout, a productivity app needs clear navigation between functions.
The steps someone takes to reach a goal, such as discovering, comparing, registering or buying.
Example: the full path from landing page arrival to a submitted consultation request.
A facilitator guides participants through tasks and asks follow-up questions to learn why they act as they do.
Best for: when you need a deeper understanding of why users behave a certain way.
Participants complete set tasks on their own, useful for larger or geographically spread groups.
Our care: instructions are written so they do not unnecessarily influence behaviour.
Participants test from their own location using suitable tools, ideal when your audience is spread out.
Benefit: insight into how people use your product in their normal digital environment.
You do not need a finished product to test usability. Check layout, navigation and flow before development begins.
Example: a SaaS team tests whether users can find key features in a new dashboard before building it.
A landing page must communicate its purpose fast and guide visitors to one clear next step.
Running ads? Pair this with our Google Ads management. The goal is a better experience, not just a different look.
Shopping should be simple from discovery to checkout. Unclear filters, variations or delivery info lose sales.
Example: a shopper knows what they want but cannot pick the right variation or find delivery details.
Forms power registration, bookings, applications and purchases. Hard forms get abandoned.
Also tested: menus, dropdowns, tabs, filters and navigation controls.
Products should work for people with different abilities, devices and preferences.
Scope note: we can reference WCAG criteria, but this is not a full legal compliance assessment. We state what was reviewed and what needs specialist evaluation.
Understanding why people struggle takes more than watching whether they finish a task.
Result: feedback and behaviour combined into a fuller picture of the experience.
Every product has different users, features and goals, so we start by understanding those differences.
We learn your business, product, audience and the key tasks you want better insight into.
We set research questions, user tasks and success criteria, such as “can customers complete checkout without confusion?”
We choose moderated, remote, unmoderated or prototype testing, with participants matching your audience as closely as practical.
We write real-world tasks that do not reveal exactly which interface elements to use.
We run the agreed sessions, observe difficulty and task completion, and collect feedback on the reasons.
We separate personal preferences and isolated difficulties from problems that repeat across interactions.
We rank fixes by user impact, severity, frequency and implementation effort.
A clear report on what was tested, observed and found, with evidence and next steps for your team.
Deliverables depend on the agreed scope. We clearly separate findings from participant testing, expert reviews and recommendations that need more validation.
Objectives, approach, product and areas evaluated.
The tasks participants completed and expected outcomes.
A structured list of issues found during testing.
Navigation, interaction patterns, task completion and difficulty areas.
Participant comments where real sessions or surveys are included.
Visual references, subject to consent and data protection.
Improvements ordered by usability impact and priority.
Guidance for designers, developers and product teams on what to fix first.
Find problems in product discovery, carts, checkout and mobile shopping.
Check that users can understand the interface, complete tasks and find the features they need.
Evaluate onboarding, navigation, screens and interactions before and after launch.
See whether prospects can understand your offer and find what they need to decide.
Test prototypes and early versions before full development. See our digital marketing packages for launch support.
Validate design decisions with a perspective beyond internal reviews.
Online learning and membership sites need clear navigation, accessible resources and simple workflows. We test registration, course discovery, lesson navigation and account management.
A UX audit is an expert review. UX testing observes how people actually interact. Used together, an audit can flag issues and testing can show whether real users are affected.
| UX Testing | UX Audit |
|---|---|
| Focuses on user interaction | Focuses on expert evaluation |
| May involve real participants | Can be completed without participants |
| Observes task completion | Reviews design and usability |
| Collects user feedback | Identifies potential UX problems |
| Evaluates actual interaction patterns | Assesses usability against established principles |
| Provides findings from testing | Provides expert recommendations |
Your customers should not have to work hard to understand your product.
Our team reviews interactions and feedback, focusing on how real people approach tasks instead of internal assumptions.
We plan scenarios around your intended users, business model and product requirements.
We explain what happened, why it matters and which changes to consider, not just a list of problems.
Navigation, content, forms, interactions, mobile and task completion are examined together.
Structured findings for designers, developers and product managers, including the limits of the testing.
Usability evidence and user feedback to guide design and development choices.
UX testing can reveal confusing navigation, unclear instructions, difficult forms, poorly understood features or unnecessary steps. Fixing them can make tasks easier to complete.
It does not automatically guarantee higher satisfaction, conversions or retention. Outcomes depend on testing quality, participant relevance, changes implemented and how users respond.
Book a Strategy CallIt is the process of evaluating how people interact with a website, mobile app or digital product. It helps identify usability problems, understand behaviour and show whether people can complete important tasks easily.
It finds problems that internal reviews can miss and shows how people navigate, understand features and complete actions. That insight can guide improvements to usability and the overall experience.
Usability testing focuses on how easily users complete tasks. UX testing can be broader, covering satisfaction, expectations, feedback, accessibility considerations and the overall experience.
Yes. We can cover websites, mobile apps, web apps, ecommerce platforms, SaaS products and interactive prototypes, depending on what you want evaluated.
Where participant-based testing is included, we use suitable participants for structured tasks and feedback sessions, defining requirements and scope first. Expert usability reviews can be a separate or complementary option.
Depending on the project: moderated, unmoderated and remote testing, website usability, mobile app, prototype and landing page testing, and user journey evaluation.
Yes. We can test wireframes, interactive prototypes, staging sites and pre-launch products, so problems are found before the product goes public.
It depends on the product, methods, participant needs, number of tasks and reporting scope. A small prototype evaluation takes less time than a detailed study with several participant groups.
It depends on the project. Tools may include prototype platforms, screen recording, usability testing software, surveys, analytics and feedback tools, chosen to fit your objectives.
Yes. Depending on scope, it may include objectives, task scenarios, usability findings, participant feedback, supporting screenshots, issue priorities and recommendations.
It can reveal usability problems that stop visitors completing actions. Fixing them may support better conversion, but results depend on what you implement and how visitors respond.
Pricing depends on the product, scope, participant requirements, number of sessions, methods and reporting needs. Contact Brandleap Agency to discuss your project and receive a suitable proposal.
A successful website or app should make sense to the people using it. You cannot always spot the problems from the inside. We help you understand the experience through structured testing, usability evaluation, behavioural observation and practical recommendations.
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