At Brandleap Agency, client satisfaction is our foremost priority. We are committed to delivering exceptional service that aligns with your expectations. For select services, we offer refunds, while for others, we provide revisions or improvements to ensure the highest quality results.
At Brandleap, we are dedicated to delivering the highest level of service to our clients. We understand that errors may occur, and we are committed to resolving any issues promptly. To ensure your satisfaction and uphold our commitment to excellence, we have established the following refund policy:
If you have placed an order and completed the payment but wish to cancel it, you may request cancellation within 12 hours of placing the order. In such cases, we will process a refund within 96 hours to the original payment method.
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The order cancellation and refund policy is applicable only if the cancellation request is made within 12 hours of placing the order.
Once 12 hours have passed, the cancellation and refund policy no longer applies.
For ongoing projects, we do not offer order postponements or service switching if we have already commenced work on the project.
It is important to initiate any order cancellation or service switch within 12 hours of placing the order.
If we deliver a project that does not meet your expectations or fails to meet the agreed-upon deadline, you have the option to request a revision or a refund. In the event that a service or deliverable becomes obsolete due to technical reasons, such as a Google update, we will pause the project and offer alternative equivalent services.
We are committed to making the necessary revisions to ensure your project requirements are met. The timeframe for revisions will be determined by the scope of the work needed. Additionally, we offer flexibility in accommodating your preferences, allowing you to postpone or place the revised or alternative service project on hold until you are ready for its completion. For revision requests or to discuss refund options, please get in touch with our customer support team.
[Our refund policy is crafted to deliver fair and equitable resolutions for any challenges you may face. We prioritize your satisfaction and are committed to addressing your concerns promptly and effectively]
If you have any questions or require further clarification on our refund policy, please contact us at [info@brandleapagency.com]
Should the selected service become obsolete due to technical factors (e.g., a Google algorithm update), we will pause the project and propose equivalent alternative services. In all cases, we will conduct the required revisions to meet your expectations and deliver within a reasonable timeframe based on the scope of work. We are also pleased to postpone or hold the revised or alternative project until you are ready to proceed.
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